Shared Service Platforms

WHO Agile teams. WHAT  An approach to support agile teams with guidelines, basic services, templates and standards which the agile teams pull as they need. WHY Support functions are rarely set up to service operations on demand. This creates inefficiencies and blocks agile teams from getting on with the tasks at hand. In order for agile teams to be […]

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Internal Groundswell

WHO Leaders. WHAT A set of tactics that leaders should embody when interacting on Enterprise Social Networks (ESNs). WHY Far too often leaders use ESNs as megaphones to push one-way communications about things that have already happened, rather than to consult on what should happen, which gives little opportunity for employees to share their own […]

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Networked Communication Architecture

WHO All employees should be considered in the design of a company’s communication architecture. WHAT A networked communication architecture is one that enables employees to easily find and communicate with colleagues because employees are connected and have appropriate channels for various types of communication. WHY In traditional hierarchical companies, communication mostly flows vertically, less horizontally and rarely […]

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Internal Groundswell

Internal Groundswell is a set of tactics that leaders can use when interacting on enterprise social networks (ESNs). Far to often leaders use ESNs as megaphones to push one-way communications about things that have already happened, rather than to consult on what should happen, which gives little opportunity for employees to share their own insights […]

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